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Delivery Information
Forever Interiors delivers personally when possible. If we cannot due to logistics Forever Interiors will use a bespoke courier team. This removes the risk of damage and failed deliveries caused by every-day couriers. Your goods is in safe hands from the minute it leaves our warehouse to the time is arrives safely in your home. We will contact you prior to your delivery.All goods are checked and repackaged heavily in high grade bubble wrap and boxed or
placed in a crate. Someone will need to sign for
the item as proof of delivery.
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Delivery Times
Delivery times vary according to the product and your delivery destination. We aim to deliver within a 7 working day time scale but please allow up to 14 days and any delays we are made aware of we will notify you as soon as possible.
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Delivery Costs
For All Items at Forever Interiors Delivery is free to the UK mainland.
There are no hidden charges the price you see is the price you pay.
Free delivery is based on delivery to the UK mainland.
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Damage in Transit
If your goods sustain damage during transit. Please inform Forever Interiors within 24 hours either by email sales@foreverinteriors.co.uk or telephone 01702 530266. We will arrange a replacement or refund depending on the customers choice. We may require
photographic evidence.
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Missing items
Any items that have not arrived on the scheduled date please email sales@foreverinteriors.co.uk or phone 01702 530266 within 48 hours.
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Cancellation and returns
If you wish to cancel your order. You can notify us by email or telephone 01702 530266 before we have dispatched the goods to you. Where goods have already been dispatched to you, by returning goods to us in accorance to the following paragraph
You can return goods you have ordered from us for any reason at any time within 7 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you. You must acquire a signature when returning goods.
Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required. The right to return the goods to us as referred will not apply unless the goods are returned in its orginal packageing and the item(s) in good condition.
Please note. If a item or items has been agreed at a special price by email or phone with the buyer and seller, returns are not permitted after being inspected at time of delivery, unless damaged.
The provisions of the above paragraph do not affect your statutory rights.
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Payment
Forever Interiors uses PayPal and Google Checkout.
Payment can be made through PayPal using your debit card, credit card or PayPal account. Payment through PayPal shall be subject to PayPal’s terms and conditions – find out more about how you can shop safely with PayPal here.
100% secure no account or card details are collected by Forever Interiors.
We use Paypal Website Payments to order online.
You do not need a PayPal account to Order.
You will have the option just to pay with your Debit/Credit card, or PayPal Balance.
You will be directed to Paypals 128bit SLL encrption payment software program
If you require Google Checkout
Please contact us via email at sales@foreverinteriors.co.uk or phone 01702 530266. Forever Interiors will inform Google Checkout to send you a invoice where you can again check the invoice before payment.
Stay Safe with Paypal and Googles industry fraud models, verification checks and 128-bit SSL powerful encryption. Again Forever Interiors collects no credit/debit card details on behalf of the customer.
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Typography
Forever Interiors Has spent time to insure the accuracy and colour of every product. If that product is incorrect due to a typing error in price Forever Interiors has the right to refuse or cancel any order.
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Specifications
For colour we cannot guarantee that your screen will reflect the colour of the product when the goods have been delivered.
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Complaints procedure
If at any time you feel you have cause to complain about our goods or services, we would be pleased to hear from you. Your complaint will be dealt with speedily and efficiently, in order that procedures can be adapted to ensure that the problem does not occur again. We will acknowledge your complaint and inform you of the steps we intend to take to remedy the situation. All complaints should be sent to sales@foreverinteriors.co.uk
Please note. If a item or items has been agreed at a special price by email or phone with the buyer and seller returns are not permitted after being inspected at time of delivery, unless damaged.
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Price Match
We reserve the right to discontinue our price match service at any time.
We reserve the right to amend, add or remove requirements regarding aforementioned service.
We reserve the right to refuse a price match for any reason including but not limited to
1. Selling product at matched price would result in financial loss.
2.Selling product at matched price would result in unacceptable profit margin.
Product was mistakenly priced at time of listing.
We reserve the right to limit quantities of price matched products bought by a single customer.
We will not match any products where a transaction for specific product has not taken place ie: free gift, buy-one-get-one-free.
We will not match trade prices.
When ordering via result of price match you agree to be subject to any manufacturing lead times. |
